Privacy Policy

1. Introduction

Welcome to Helcyn Technologies ("Helcyn", "we", "us", or "our"). This Privacy Policy outlines how Helcyn collects, uses, discloses, and protects your personal data when you engage with our services—including but not limited to visiting our website, interacting with our digital platforms, or showing interest in advertisements run by us. It also explains your rights under applicable data protection laws.

By engaging with Helcyn, you consent to the practices described in this policy.

Throughout this document, any examples, descriptions, or lists provided are illustrative in nature and not exhaustive. They are intended to clarify the scope of terms and obligations but do not limit the applicability to only the items explicitly mentioned.

2. Our Commitment to Your Privacy

We are a technology company delivering high-quality, precise IT services. Our brand is built on trust, clarity, and a future-ready approach. This Privacy Policy outlines how we collect, use, protect, and manage your personal information in a way that reflects these values.

This policy applies to data collected through our website, our advertising campaigns, and as part of delivering our strategic services.

We are committed to processing your data lawfully, fairly, and transparently. Our goal is to collect only the information that is necessary to deliver our services and to keep it secure.

3. What Information We Collect (and Why)

We adhere to the principle of data minimization, meaning we only collect information that is essential for our stated purposes.

Information You Provide Directly:

• Contact and Business Information: When you fill out a form, schedule a consultation, or otherwise engage with us, we may collect business and personal information relevant to your inquiry. This helps us understand your needs and respond appropriately. The nature of the information collected may vary depending on the context of your interaction with us.

• Project-Related Information: During our engagement—whether through any of the services or plans we offer—we will necessarily process information related to your business challenges, stakeholders, and internal systems. This is fundamental to delivering the high-impact results we promise.

Information We Collect Automatically:

• Website and Ad Interaction Data: When you visit our website or interact with our ads, we may automatically collect technical data such as your IP address, browser type, device information, and general location. This data helps us understand how visitors engage with our content and supports the improvement of our marketing efforts and other offerings under the Helcyn brand.

• Cookies and Tracking Technologies: We use cookies and tracking technologies to enhance your website experience, analyze site traffic, and support our marketing efforts. For detailed information, please see our dedicated "Cookies and Your Choices" section below.

4. How We Use Your Information

Our use of your data is purpose-driven and aligned with our service offerings.

To Deliver Our Services:

• To initiate, manage, and fulfill the engagements you enter into with us—whether strategic, consultative, or execution-focused—we process the necessary information to provide you with high-quality outcomes.

• To communicate with you about project status, deliverables, and strategic recommendations.

For Lead Generation and Marketing:

• To respond to any questions, requests, or expressions of interest submitted through our forms or other channels.

• To send you relevant information about our services, such as case studies or insights, if you have opted in to receive such communications. We will always provide a clear way to unsubscribe.

To Improve and Extend Our Business:

• To analyze the effectiveness of our website and marketing campaigns.

• To maintain the security and integrity of our digital platforms.

• To inform you about future services or products developed under the Helcyn brand.

5. Sharing and Disclosure of Information

Helcyn does not sell your personal information. Our brand is built on trust, and that extends to how we handle your data.

We only share information in the following, strictly necessary circumstances:

• With Service Providers: We work with third-party companies and platforms to support essential business functions such as hosting, communication, analytics, customer engagement, and internal operations. We make every effort to partner with reputable vendors known for their reliability, security, and responsible data handling. Some of these providers may process data under their own privacy policies.

• To Comply with Legal Obligations: We may disclose your information if required by law or in response to a valid legal process, such as a court order. We may also disclose data to protect our legal rights, investigate fraud or misuse, or safeguard user safety when reasonably necessary.

• In Case of a Business Transfer: In the event of a merger, acquisition, or sale of Helcyn or its assets — including any assets that may affect you, such as your personal data — we will make reasonable efforts to notify you before any personal data is transferred and becomes subject to a different privacy policy. The new entity will be expected to honor the commitments outlined in this policy unless explicitly stated otherwise.

6. Your Data Protection Rights

We believe in respecting your data privacy, regardless of where you are located. If you have interacted with us—such as by submitting a form, entering into an engagement, or otherwise sharing identifiable information—you have certain rights related to your data we hold about you, as outlined below. We are committed to honoring these rights transparently and responsibly for all genuine users and clients who have shared data with us in the course of a relevant interaction.

• The Right to Access: You can request a copy of the information we hold about you.

• The Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

• The Right to Erasure (to be "Forgotten"): You can request that we delete your personal data from our systems, subject to certain legal and contractual exceptions.

• The Right to Restrict Processing: You can ask us to limit how we use your data.

• The Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information (though, to be clear, Helcyn does not sell data) and to opt-out of marketing communications at any time.

To exercise any of these rights, please contact us using the details in the "How to Contact Us" section below.

7. Cookies, Tracking Technologies, and Your Choices

Our website uses cookies and similar technologies to improve user experience, analyze performance, and for marketing.

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, understand how you use it, and sometimes show you relevant content or ads. Cookies don’t give us direct access to your personal files or data.

Types of Cookies We Use:

• Strictly Necessary Cookies: These are essential for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as filling out forms, signing up, signing in to your account, or navigating secure areas of the site. Without these cookies, certain services may not work as intended.

• Preferences Cookies: These cookies enable the website to remember information that changes how the site behaves or looks—such as your preferred language, region, or display settings. They help provide a more personalized and consistent user experience.

• Performance & Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

• Marketing Cookies: These may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Session vs Persistent Cookies:

Cookies also differ in how long they remain active.

Session Cookies are temporary and are deleted as soon as you close your browser. These help us provide a seamless experience during your current visit.

Persistent Cookies stay on your device even after the browser is closed and help us remember your preferences or settings for future visits. We use both types to improve functionality, personalization, and overall user experience on our website.

Your Consent and Control:

When you first visit our website, you will be presented with a cookie banner asking for your consent to use non-essential cookies. You can accept all, reject all, or customize your preferences. You are not required to accept non-essential cookies to use our site. You can also manage your cookie preferences at any time by using the cookie settings link available in the footer of our website. Blocking cookies may impact your experience on our site.

Other Tracking Technologies

In addition to cookies, we may use technologies such as web beacons (also called pixel tags or clear GIFs), tags, and JavaScript snippets. These tools help us understand user behavior, measure email campaign effectiveness, and verify system integrity. They do not access your personal files but may collect limited behavioral or technical data.

8. Data Security and Retention

We implement robust technical and organizational measures to protect the information we hold from loss, misuse, and unauthorized access or disclosure.

We retain personal and business-related information—such as invoices, contact details, and project history—for record-keeping, compliance, and to maintain a clear track record of our engagements. This helps us provide continuity, transparency, and informed support in future collaborations.

We do not retain sensitive internal or proprietary client data beyond what is necessary. Such information is kept only until the end of the project, contract, or as required by applicable laws or regulatory obligations. We may retain it for a longer period only if explicitly requested by the client—for example, to support future collaboration or ensure continuity in long-term partnerships.

9. Data Breach, Leak, and Misuse Disclosure Policy

While we implement strong safeguards to protect your information, no system is completely immune to risk. In the rare event of a data breach, leak, or unauthorized misuse—whether due to unforeseen vulnerabilities or malicious activity—we will promptly assess the situation and take all necessary steps to mitigate any impact.

If required by applicable laws, or where we believe there is a significant risk to your rights and freedoms, we will notify you and the relevant authorities without undue delay. Our notifications will include information about the nature of the incident, the affected data (to the extent known), the parties involved (if applicable), and recommended actions you can take to protect yourself.

10. Third-Party Links

Our website or communications may include links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers and Third-Party Processing

Helcyn operates globally with core operations and teams based in India. In the course of delivering our services, your data may be transferred to or stored on infrastructure located in India or other countries, including through trusted third-party service providers such as cloud platforms (e.g., Google Cloud, Zoho, AWS, etc.).

We select third-party vendors carefully and only partner with those who adhere to strong data protection practices and comply with applicable privacy regulations.These vendors process your data based on their own privacy policies and terms of service, which include robust data protection measures and industry-standard compliance frameworks. We choose vendors known for maintaining high standards of security and accountability.

By engaging with Helcyn, you consent to such data transfers and processing, and we ensure that appropriate safeguards are in place, including industry-standard security practices. Where local laws in your region require, we are prepared to take additional compliance measures, such as signing Standard Contractual Clauses or enabling data localization upon request.

12. Children's Privacy

Our services are not primarily directed to individuals under the age of 18, and we do not knowingly collect personal information from children without appropriate consent. If an individual under the age of 18 engages with us in a business capacity, we require verifiable parental or guardian consent—as permitted or required by the applicable laws of their region—and collect only the information necessary to responsibly support that engagement.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India, unless the parties mutually agree in writing to an alternative venue.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised Privacy Policy on our website and updating the “Last Updated” date. Where changes are significant, we may notify you through reasonable means (such as email or a prominent website notice), but are not obligated to do so.

Your continued use of our website or services after such changes constitutes your acceptance of the updated Privacy Policy. Please review this Privacy Policy periodically.

15. How to Contact Us

If you have any questions, concerns, or would like to exercise your data protection rights, you can reach us at: legal@helcyn.com

We will make reasonable efforts to respond to your inquiry in a timely manner.